September 21, 2025 | 02:49 pm
TEMPO.CO, Jakarta - A cyberattack on a third-party system provider caused widespread flight disruptions at several major European airports, including London Heathrow, Brussels, and Berlin, authorities announced on Saturday, September 20, 2025.
Brussels Airport confirmed that at least four flights were canceled on Saturday morning, including flights to Rwanda and Amsterdam. The disruption followed an attack on Friday night that disabled automated check-in and boarding systems.
The airport stated that only manual check-in procedures were available and warned of a significant impact on flight schedules, with further delays and cancellations possible.
Berlin Airport also warned passengers of "longer than usual waiting times" due to the incident. "We are working on a quick solution," the airport said in a notice on its website.
London Heathrow Airport similarly advised travelers of potential delays, citing a "technical issue" at Collins Aerospace. The company provides check-in and boarding systems for several global airlines.
"We advise passengers to check their flight status with their airline before travelling," the airport said, adding that additional staff had been deployed to assist.
Collins Aerospace confirmed that the attack targeted its MUSE software, which is used for passenger check-in and baggage drop at several airports, according to a report by the British newspaper, The Independent.
"The impact was limited to electronic check-in and baggage drop, and was mitigated by manual operations," the company said in a statement, adding that it was working to restore full functionality "as quickly as possible."
EasyJet stated that its operations were continuing as normal despite the disruption.
Authorities in Brussels and Berlin said the duration of the outage was unclear as efforts to resolve the cyber disruption were ongoing.
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